Knowledge management the 4th industrial revolution

When God created Adam , He blessed him with knowledge regardless of the rest of the creatures. When we look back to the oldest civilizations on Earth, Egyptian and Chinese, we find that the  reason for their strength of their present time is related to the fact that each of them used to have agricultural, industrial, astronomical, medical and engineering  civilizations. On other words,  despite the tremendous progress of humanity in our time, we are still unable to solve the mystery of building the pyramids in ancient Egypt which indicates that these nations had the knowledge to lead humanity

As we know Knowledge is the power. And this has become obvious after the agricultural revolution, the industrial revolutions as well as  the information revolution as we  are all on the threshold of the fourth revolution which is knowledge revolution

The knowledge revolution refers to the unleashing of knowledge and innovation as a primary source of value brought by information technology, resulting in a fundamental socioeconomic change from adding value by producing things to adding value by creating and using knowledge.

Knowledge and intellectual capabilities have always been valuable and scarce resources, but when they were enabled by advanced information technology that is in turn connected up to a high-tech global economy, it has the capacity to be actuated and reshape the world at an unprecedented speed and scale. This resulted in  a revolution driven by knowledge and innovation.

Knowledge Pyramid

knowledge pyramid

Data: discrete, objective facts that have no meaning in isolation.

Information: is a data with relevance and purpose .it “informs” and causes the reader to change state.

Knowledge: is information placed in context based on facts and meaning it is actionable.

Wisdom: knowledge enables understanding or wisdom necessary for effective decision making.

 

Types of Knowledge

types of knowledge

It’s like iceberg. In the iceberg analogy, the documented knowledge of an organization is like the visible portion of an iceberg, and the undocumented explicit knowledge (things people know that they know but have not documented) is underwater, but close to the surface, in the daylight zone where it is visible.

Explicit Knowledge: this type of knowledge can be articulated and easily communicated between individuals and organizations (Ex: Daily or weekly reports, reviews, technical review & writing journals or articles……….etc).

Tacit Knowledge:  in this type of knowledge which people carry in their mind ,therefore it is difficult to transfer to another person by means of writing it down or verbalizing it (Ex: Body Language , Leadership & Innovation………etc).

What is knowledge management ???

It’s a systematic management of an organization’s knowledge that assets for the purpose of creating value and meeting tactical & strategic requirements; it consists of the initiatives, processes, strategies, and systems that sustain and enhance the storage, assessment, sharing, refinement, and creation of knowledge.

 

The key Components of Knowledge managementThe key Components of Knowledge management

    • Organization and people:

People generate, capture, share, and apply knowledge, primarily through human interaction. People can help cultivate an environment that encourages knowledge exchange and use of Knowledge Management systems.

 

    • Process and practices:

Processes help us capture, curate, and share knowledge. Organizations must embrace and integrate these formal and informal processes into their daily workflows to be successful.

 

    • Technology:

Technology, a valuable tool, merely plays a supporting role to the real star of the show: knowledge. Information and communication technology that is appropriate to the context can expedite knowledge storage, retrieval, and exchange.

 

Importance of Knowledge management

In Artificial intelligence age and as a result of the powerful changes in the organizations’ environment, Knowledge Management became an integral part of the organization’s strategic plan to increase the capacity of the Organization to handle new market challenges and opportunities, so organization implementing a Knowledge Management system to:

      • Facilitates decision making capabilities.
      • Building learning organizations by making learning routine.
      • Stimulates Cultural change and innovation.
      • Improve the efficiency of an organization’s operating units and business processes.
      • Increase customer satisfaction.

 

How to encourage employees to share their knowledge

    • Share a Positive Culture in Your Company and Department:

As a manager or team leader the employees who follow you and see your behavior or model in management or leadership, so you can receive a lot of positive reinforcements when employees share helpful information for an organization, and they can also take benefit  from sharing your own knowledge.

 

    • Identify Their Passion

“Passion is contagious” Gary Vaynerchuk

Everyone has their specific space in which they feel especially motivated, passionate and excited. If you can discover those areas and find ways for employees to increase more energy there, they will likely reward you with better performance work that they will feel more comfortable sharing and they lift up the rest of the organization.

Example, a successful sales rep could document their methodology so that the rest of the sales team can refer to it and find ways to improve their own approaches.

 

    • Let them see the targets clearly

Explain why something needs to be done, not just mentioning the . Be transparent and keep staff updated on the progress of all projects in which they are involved. If people understand how their work will contribute to a larger project, they will feel more valued and will be more likely to offer creative and insightful solutions.

 

    • Make it Flexible

Eliminating potential barriers encourage employees to share their knowledge often times. Lack of engagement is the driving force behind many employees leaving their current positions. For example, not everyone is good at writing so you can use a deferent tool like making movies to share knowledge

 

    • Build a Community 

Knowledge workers aren’t only interested in earning a paycheck or climbing the corporate ladder. They  also want to feel they are part of a community and that they’re making an impact. Encourage your workforce to share knowledge and skills with coworkers across multiple departments and projects.

 

8 Steps to Implementing a Knowledge management Program

Successfully implementing such a solution, however, requires the right tools and processes so how can you get started?

Step 1: Establish Knowledge Management Program Objectives.

Step 2: Prepare for Change.

Step 3: Define a High-Level Process as a Foundation.

Step 4: Determine and Prioritize Technology Needs.

Step 5: Assess Current State.

Step 6: Build a Knowledge Management Implementation Roadmap.

Step 7: Implementation.

Step 8: Measure and Improve the Knowledge Management  Program.

           .

Islam Helmy

Hr training and development manager, Business development manager, Digital marketing trainer assistant, Co-founder of Training Bakers

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